Return & Refund Policy
No returns / cancellations are allowed once a successful order has been placed on www.cloudcake.in
However, in case if a wrong or a defective product has been sent, do let us know within 24 hrs of the delivery along with relevant photographs/receipts (if any). For grievance regarding the same you can write to us at [email protected] or call us at +91 9873424900 / +91 129 4018130 (10:00 AM-10:00 PM, Weekdays). Our registered office address is mentioned on our Contact us page on www.cloudcake.in
cloudcake.in is not responsible and does not guarantee refund in the cases where:
Flowers, plants, fruits, sweets, gift products and preserved items are delivered to incorrect address provided by the sender.
Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
If any product received by you is in damaged/defective condition, you can let us know the same within 24 hrs of the delivery along with the photograph of the original intact product (Promotional Gifts/Flowers/Bouquets/Birthday Accessories/Chocolates on Gifts/Icings are not entitled for return/refunds). You can call us at +91 9873424900 / +91 129 4018130 (10:00 AM-10:00 PM, Weekdays) or send us an e-mail with the photographs of the same at [email protected] , within 24 hours of receiving the product. We will either deliver to you a new product or refund the amount you paid that will be our company’s sole decision. Subject to the above mentioned Terms and Conditions, in the case of monetary refund once the refund is initiated by cloudcake.in, it may take 7-10 business days for the refund amount to reflect in your account.