Terms & Conditions

The products listed on the website cloudcake.in, their descriptions & prices are subject to change from time to time.

Purchase of a product on the website is subject to availability of the stock.

cloudcake.in reserves the right, at any time, to modify, suspend, or discontinue the sale of any product or services with or without prior notice.

The product specifications (weight, colour, size etc.) mentioned with the product photo displayed on our website is only approximate & for display purposes only. There may be a slight variation in the pictures and the respective/actual products.

The message on the complimentary message card, which is provided by cloudcake.in, can either be printed or hand written, depending on where the delivery is scheduled for.

Every cake we offer is handcrafted and since every chef tends to have his/her own way of baking and designing a cake, there might be a variation in the product in terms of design and shape in comparison with the image displayed on the website. Sometimes substitution of a flavor/design is necessary due to temporary and/or regional stock/unavailability issues. We recommend to store your cake in a refrigerator and the same shall be consumed within 24 hours of delivery by cloudcake.in

Flowers can be in bud stage, semi/full bloomed .Colour of flowers, wrapping sheets can be different from the display pictures on our website cloudcake.in depending upon the local availability.

In an event where a product that you have ordered is out of stock or unavailable, we will contact you to give an option of an alternate product. If we are unable to get in touch with you, we will proceed with sending you the alternate product as you might have ordered the product on a special occasion to a loved one and we can’t let you down.

There are some orders which we are unable to accept and can be cancelled from our side. We reserve the right to cancel any order for any reason, like under any unforeseen circumstances that may come in the way of your order that may be limitations on quantity available of purchase, error in product(s) or pricing information, or limitations of our any other department. Before cancelling any order, we will contact you.

Before accepting any order, we need to have some details and information from your side to correctly deliver the order and to create your account for future transactions and promotional benefits which can be availed by our privileged customers when communicated via e-mail/message .The details added by you during registration will be used to enhance your experience throughout the website and to manage access to your account with cloudcake.in and the details added by you during checkout will be used to process your order and to support your overall product buying experience only.

Shortly after you place an order, you will receive an order confirmation e-mail/message which will include all the details of your order, including the order number which will be required in the event you need to contact us. You will also receive a delivery confirmation e-mail/message when your order has been delivered.

You shall agree to pay the price applicable for the product or service on our website cloudcake.in at the time you complete your order/payment transaction for the Product Price, delivery fees for the delivery service you select, if any, or any applicable taxes that are to be paid by you. You will be solely responsible for payment of all taxes (other than taxes based on our income), fees, duties, and other governmental charges applicable in India or any other country(in international orders), and any related penalties and interest, arising from the purchase of the products and services (Taxes) not withheld by cloudcake.in.

All payments are non-refundable. We reserve the right to charge late fees on all due payments equivalent to the lesser of 1.5% per month on the unpaid balance or the highest rate allowed under Applicable Law. You agree to pay for all collection costs, attorney’s fees, and court costs incurred in the collection of past due amounts.

Discounts are applicable only via discount coupons/codes offered by cloudcake.in. Our minimum cart value is of Rs.350 and is subjected to change at any given time by us .

“Convenience Charges / Shipping Charges” has been/will be levied by cloudcake.in for the facilitation of choosing a product/s and booking for a delivery, anywhere in India, without visiting our physical store. This is to wrap our Internet and system handling costs.

 Convenience charges / Shipping charges are  / will be reflected in the Checkout Order value (if any).

 

No returns / cancellations are allowed once a successful order has been placed on www.cloudcake.in

 

However, in case if a wrong or a defective product has been sent, do let us know within 24 hrs of the delivery along with relevant photographs/receipts (if any). For grievance regarding the same you can write to us at contactus@cloudcake.in  or call us at +91 9873424900 / +91 129 4018130 (10:00 AM-10:00 PM, Weekdays). Our registered office address is mentioned on our Contact us page on www.cloudcake.in 

 

cloudcake.in is not responsible and does not guarantee refund in the cases where:

Flowers, plants, fruits, sweets, gift products and preserved items are delivered to incorrect address provided by the sender.

Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.

If any product received by you is in damaged/defective condition, you can let us know the same within 24 hrs of the delivery along with the photograph of the original intact product (Promotional Gifts/Flowers/Bouquets/Birthday Accessories/Chocolates on Gifts/Icings are not entitled for return/refunds). You can call us at +91 9873424900 / +91 129 4018130 (10:00 AM-10:00 PM, Weekdays) or send us an e-mail with the photographs of the same at contactus@cloudcake.in , within 24 hours of receiving the product. We will either deliver to you a new product or refund the amount you paid that will be our company’s sole decision. Subject to the above mentioned Terms and Conditions, in the case of monetary refund once the refund is initiated by cloudcake.in, it may take  7-10 business days for the refund amount to reflect in your account.

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